WE SHIP WORLDWIDE⚠️An important Announcement Regarding the Current COVID-19 Situation.⚠️Due to the spread of the COVID-19 virus and subsequent international containment efforts our shipments are experiencing some delays. We would like to let our valued customers know that our teams are doing everything we can to minimize any such delays.The current situation is as follows:
- The pick-up time of French Post is limited to Tuesday through Thursday. Deliveries are made Wednesday through Friday. In some areas, all deliveries are suspended until further notice.
- Packages arriving in Australia are subject to a 14-day hold at Australian Border Force.
- Shipments arriving at USPS facility, FREMONT, CA are delayed due to the spread of the COVID-19 virus. Please allow 5 to 7 working days for the shipping information updated.
- Please allow up to 3-5 weeks to receive your purchase(s)
ORDER PROCESSING TIME
It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
ESTIMATED SHIPPING TIME
|United States||7 - 21 working days|
|International||12 - 28 working days|
***At the moment, all The LaCreme are typically shipped from one of our overseas facilities, so please allow up to 3-5 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 3-5 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
By placing an order at LaCreme, you are responsible for the cost of return shipping back to LaCreme. Please refer to our international returns policy for further information on how to return your packages.